Returns

MONEY BACK GUARANTEE - R.O.C.K.S. is a great choice for a whiskey gift or to celebrate an occasion, the chilling rocks are stunning ! However, R.O.C.K.S. is backed by 100% guarantee that you are fully satisfied with your product or receive your money back.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and still wrapped. 

If the item is damaged, box dented or product has a defect, we will cover the return free of charge. However, if there is no product issue, the customer will be responsible for covering the shipping fee for the return. 

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rockscs.com.