FREQUENTLY ASKED QUESTIONS
Our whiskey stones will chill your drink to the perfect tasting temperature, about a few degrees below room temperature. This ensures you enjoy your whiskey with no dilution and with the best tasting conditions to unlock its full potential. Our stones are not meant to be as cold as ice cubes and should not be compared to ice cubes. However, the experience is very pleasant and promises a great tasting session with a chilled whiskey.
The dimension for each rock is 35mm in diameter (1.4") and 20mm in thickness (0.8").
For first time prior to using our stones, use simple kitchen soap and rinse with water multiple times until the surface is clean. For daily use, rinsing with warm water will be enough!
You can leave the whiskey stones in their hardwood tray support in the freezer, not a problem at all! Granite stone is extremely resistant.
The whiskey stones are usually placed flat in your whiskey glass, they shouldn't roll too much. We have slightly larger stones than other brands on the market which helps and ensures better cooling. The round edges will also avoid scratching against your glasses. We recommend you put 2 in a glass. Enjoy!
Discount codes can be applied to your order in our cart by entering the code before clicking on the checkout button. You can also do this at the checkout page, the field is found at the order summary section. This is on the righthand side of the page on desktop and at the top of the page if you are on mobile.
Please note that discount codes cannot be combined with any other promotions. You can use the highest discount voucher available.
Absolutely, we can accept Visa, MasterCard, Discover, and American Express. You may also use PayPal or ApplePay if available to you.
Yes we do! On all USA domestic orders, in the UK and across the EU.
We thrive to offer the fastest shipping and delivery service. Our Free shipping will arrive in 3 to 5 days estimated lead time. Expedited is often 2-4 days while Priority can sometimes be as fast as 2 days. You therefore have the option to choose faster shipping methods if you wish for a small extra fee! We make sure all our products are shipped with reliable carriers.
We work with multiple warehouses internationally to make sure we deliver your parcel as fast as possible based on which warehouse is closest to you. If you order for delivery to the USA, your parcel will ship from one of our fulfilment partner's warehouses in the USA directly to you. Same applies for the UK where we ship from the UK and Europe where we ship from Germany. No duties or long lead times, we store goods right next to you!
All in-stock orders ship out within 48 business hours (M-S).
Unfortunately, not yet. However, you can find R.O.C.K.S. on Amazon in the USA and UK/Europe and ship internationally by ordering through the Amazon platform to your desired location all over the globe.
We provide free returns on all orders for unused items in their original packaging within 30 days of delivery. If you encountered any issue with your product or are disappointed with your experience in any way, we encourage you to please get in touch so that we can resolve this for you immediately. Customer service is our priority and we would be happy to help.
Please reach out to our support directly at : email@example.com
A member of our team will get back to you directly with instructions to help you resolve this as fast as possible.
Yes! That's how confident we are in our rocks. Feel free to reach out if there's anything we can do.